Returns & Exchanges
At Poppy, we want you to love your fashion finds, but if a piece isn't quite right, we offer a seamless 30-day return policy for all unworn items with original tags. Our mission is to ensure you feel confident and stylish in every purchase you make.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the unworn garments back in their original packaging, ensuring all boutique tags and hygiene seals remain intact.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing